Category Archives: new england phones

T1s, PRIs and SIP Trunking

Both PRIs and SIP Trunks are methods of connection for making voice calls. Both of these options connect your office PBX (Private Branch Exchange) to the outsideTelco Network, allowing phone calls to be possible. Most PBX’s can support both PRIs … Continue reading

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Successful Business Communications

A Simple Business Approach To A Successful Telecommunications Company 35 years ago today, General Communications President Paul Denaro had a vision for a company that would promise to deliver telecommunications services valuing customer satisfaction as a highest priority. Thanks to … Continue reading

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Toshiba Product of the Year Award!

VIPedge Call Manager Mobile and IPedge App Server win Product of the Year awards in the Jan/Feb issue of Internet Telephony Magazine and Customer Magazine. These innovative products have been recognized for improving customer experience and best communications technology! Read … Continue reading

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dvsAnalytics’ Call Recording and Quality Management Solution Releases the Latest Version of Desktop Analytics

dvsAnalytics, a leading provider of call recording and contact center analytics, today announced the latest release of its EncoreT Desktop Analytics module, eCapture. Now available, its unique capabilities automate the integration between dvsAnalytics’ workforce optimization suite and third-party applications, enabling … Continue reading

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