Category Archives: News

Disaster Recovery How Long Would it Take Your Business to Recover From a Complete Failure of Your Telephone and Data Systems?

Don’t wonder- be prepared. GCC performs Disaster Recovery Services, Assessments, Consultations and System Backups. Some of these services include: Installing UPS (Uninterruptible Power Supply) Lightning Surge Protection (On CO lines, Verizon, T1’s, aerial cables, etc.) Power Replacement Backup of databases … Continue reading

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Turbocharge Your Business with UC-Enabled Applications

Could your business be more efficient if communications were integrated into your core business processes, such as sales and customer service? Integrating unified communications (UC) features into business applications can increase employee productivity, shorten response times, encourage collaboration, and improve customer satisfaction. The … Continue reading

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General Communications Corp. celebrating 32 years in business and wishes to recognize three of it’s valued, long-term employees

This year General Communications Corp. is celebrating 32 years in business and wishes to recognize three of it’s valued, long-term employees for their terrific service to our customers- Michaela Sterling (VP Administration, 30 yrs), Bruce Kamin (Senior Account Executive, 30 … Continue reading

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The Benefits of Video Conferencing

By Ron Weinberg, Director of Marketing, General Communications Corporation For business communications to be truly productive a face-to-face experience is often necessary. Traditionally, this has meant physically being in the same room as other people. Yet, with time becoming a … Continue reading

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VoIP Networking

by Bruce Kamin “With circuit switching you own the circuit for the duration of the phone call” Networking requires some form of inter-office conduit. Traditionally, this was either a point-to-point T1 pipe, TIE-LINE or Frame Relay, all retaining a substantial … Continue reading

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dvsAnalytics’ Call Recording and Quality Management Solution Releases the Latest Version of Desktop Analytics

dvsAnalytics, a leading provider of call recording and contact center analytics, today announced the latest release of its EncoreT Desktop Analytics module, eCapture. Now available, its unique capabilities automate the integration between dvsAnalytics’ workforce optimization suite and third-party applications, enabling … Continue reading

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ShoreTel Partner Program Awarded CRN 2011 Five-StarDesignation

For the second year in a row, ShoreTel is recognized as an elite IT channel partner SUNNYVALE, Calif., March 28, 2011 – ShoreTel® (NASDAQ: SHOR), the leading provider of brilliantly simple IP phone systems with fully integrated unified communications, has been awarded the … Continue reading

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Toshiba Strata Call Manager ReceivesCustomer Interaction Solutions® Magazine’s 2010 Product of the Year Award

IRVINE, Calif., —Toshiba America Information Systems Inc., Telecommunication Systems Division, today announced that its Toshiba Strata® Call Manager has won a 2010 Product of the Year Award from Technology Marketing Corporation’s (TMC®) Customer Interaction Solutions magazine, a leading publication covering … Continue reading

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ITEXPO West Speaker: The Exponential Growth of SIP Trunking

By Susan J. Campbell, TMCnet Contributing Editor As communication trends ebb and flow, it can be hard to pick just one that would be the most significant. For Brian Metherell, vice president and general manager of Toshiba America Information Systems, Telecommunication … Continue reading

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Nemertes Research Awards ShoreTel Best IP Telephony Provider for Seventh Year in a Row

ShoreTel customers rate its technology, customer service, and value highest in the industry SUNNYVALE, Calif., Sept. 15, 2010 –ShoreTel® (NASDAQ: SHOR), the leading provider of brilliantly simple IP phone systems with fully integrated unified communications (UC), today announced that for … Continue reading

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