Category Archives: phone system

What To Consider Before Purchasing A Phone System

Original Article Written by Pam Bednarczyk, ShoreTel Content Marketing Manager Choosing a new phone system is a big decision and you want to get it right. The stakes are high as the wrong choice can stifle your company’s productivity, impede … Continue reading

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T1s, PRIs and SIP Trunking

Both PRIs and SIP Trunks are methods of connection for making voice calls. Both of these options connect your office PBX (Private Branch Exchange) to the outsideTelco Network, allowing phone calls to be possible. Most PBX’s can support both PRIs … Continue reading

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Enterprise Mobility – Apps, Platforms and Devices

–Article and Image By [x]cube LABS Enterprises are witnessing a transformation led by smartphones and tablet devices. Mobility is slowly becoming a critical part of IT strategy. As employees and business processes go mobile, the folks at [x]cube LABS tried … Continue reading

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dvsAnalytics’ Call Recording and Quality Management Solution Releases the Latest Version of Desktop Analytics

dvsAnalytics, a leading provider of call recording and contact center analytics, today announced the latest release of its EncoreT Desktop Analytics module, eCapture. Now available, its unique capabilities automate the integration between dvsAnalytics’ workforce optimization suite and third-party applications, enabling … Continue reading

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Toshiba Strata Call Manager ReceivesCustomer Interaction Solutions® Magazine’s 2010 Product of the Year Award

IRVINE, Calif., —Toshiba America Information Systems Inc., Telecommunication Systems Division, today announced that its Toshiba Strata® Call Manager has won a 2010 Product of the Year Award from Technology Marketing Corporation’s (TMC®) Customer Interaction Solutions magazine, a leading publication covering … Continue reading

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