ShoreTel Connect – Massachusetts Dealer

ShoreTel Connect – A Breakthrough In Business Communications

Finally there’s a business communications platform that works as hard and as fast as you do. Introducing ShoreTel Connect!

General Communications Corp. is proud to introduce Boston, MA to ShoreTel Connect, a remarkable innovation in IP telephony and unified communications. The first of its kind, ShoreTel Connect is a platform built on a single software code base that means you can design your communications system any way you choose: as a managed service from the cloud, as a hardware system you manage yourself, or as a hybrid deployment where some locations and applications are managed in the cloud and others are managed onsite. You choose.

If an organization large or small wants a phone system that is onsite, in the cloud, or a mixture of both, they can be assured they will receive a simple, yet powerful user interface for their communications needs with ShoreTel Connect.

ShoreTel Connect – Boston, MA

ShoreTel® (NASDAQ: SHOR), the leading provider of brilliantly simple phone systems and unified communications (UC) solutions, today rolled out ShoreTel Connect™, a unique, single platform and user interface that provides business communications from the cloud, onsite or a hybrid combination of both. ShoreTel Connect changes how companies communicate with a unique new collaboration experience that unites groups and adapts to individual preferences. With ShoreTel Connect, businesses gain flexibility and customer insights and increase their ability to collaborate with employees inside as well as partners and customers outside the company – all while lowering IT operating costs.

Unlike other communications vendors that work either in the cloud or onsite and put the onus on companies to choose how to best deploy and integrate disparate platforms, ShoreTel Connect is designed to simplify the way IT deploys, manages, scales, and secures phone systems. As a single platform and user interface, ShoreTel Connect can be configured multiple ways for the cloud, onsite and mixed or hybrid options to fit with individual company growth and business models; ensuring that what companies select today will grow with them as their needs change in the future.

ShoreTel Connect – Boston, MA

Three Deployment Options
ShoreTel Connect is unique. One common platform and user experience that ShoreTel delivers as a service or as a product that the customer can choose to deploy in one of three ways:

ShoreTel Connect ONSITE
ShoreTel Connect ONSITE™ is an end-to-end UC solution that customers own, maintain and control. It includes IP PBX telephony services, ShoreTel desk phones, the ShoreTel Connect client app, mobility application, a collaboration suite, softphone functionality, browser-based administration portal, and more.

ShoreTel Connect CLOUD
ShoreTel Connect CLOUD™ is a fully hosted and managed end-to-end UCaaS solution. The platform includes IP PBX telephony services, ShoreTel desk phones, the ShoreTel Connect client app, mobility application, a collaboration suite, softphone functionality, browser-based administration portal, and more.

ShoreTel Connect HYBRID
ShoreTel Connect HYBRID™ enables onsite customers to have applications delivered via the cloud. Hybrid apps such as ShoreTel Fax and ShoreTel Scribe (voicemail transcription) are available now.

Call 781-756-5100 or click General Communications to schedule a ShoreTel Connect consultation and product demonstration.

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Improve Customer Experience

10 Ways Your Phone System Can Improve Your Customers’ Experience

Business competition in today’s economy is fierce. Your customers expect the highest level of customer care, you and your staff need to be reachable, professional and customer focused at all times – no matter where you’re located.

Your Customers’ Experience & Satisfaction Is Paramount

If that’s your business model, is your phone system serving you like you serve your customers? You want your employees to function effectively while improving company productivity and increasing customer satisfaction. Your phone system should help you do all that – and boost your competitive advantage. An updated phone system will improve your customers’ experience.

Use this checklist to evaluate if your phone system gives your customers the experience they now expect from their chosen providers. Any items you can’t check off may signal that you could be getting more out of your phone system.

Customers can access your sales staff anytime and anywhere with mobile capability that directs incoming office calls to be received on your sales staff’s mobile phones

Outbound calls look professional, coming from the main company number, even when your employees are using their smartphones

Customer focus is enhanced by connecting your CRM tools with Outlook to give you conversation history with your client

Employee productivity is increased by merging call records with customer records to improve sales trending projections and staffing optimization

Employees and partners can communicate in ways that are easy and intuitive through audio and web conferencing, regardless of where they’re working

Employees use presence features to be reachable by establishing if they are in the office, out of office, or in a meeting by using presence features

Teamwork is made easy with voice and video calling, including screen sharing

Ongoing administration, such as adding a new employee is easy, not labor intensive

Local support is available to train your staff to use features that improve customer experience

You have the option of outsourcing your phone system management to an experienced local company

Improve Your Customers’ Experience With An Updated Phone System

If you’d like to discuss your phone system’s capabilities and see what’s possible for your business, please give us a call at 781-756-5100. Click here to request service or a quote.

Download our ebook “5 Signs You Need to Upgrade Your Phone System” to identify what you should look for in a modern phone system.

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ShoreTel Connect Cloud | Boston

THERE’S NO WAY TO PREDICT WHEN DISASTER WILL STRIKE YOUR BUSINESS

It’s not ‘what if something happens?‘ but ‘when.’ Until recently, the only way to ensure this scenario didn’t happen to you was to duplicate all of your systems and implement a complex disaster recovery plan. Both of those require significant investments in equipment and infrastructure, which is why many businesses have instead chosen to roll the dice and hope for the best.

Today, there’s another solution that is cheaper and much more efficient. Cloud-based phone systems have greatly advanced system recovery and business continuity in the face of an outage.

A Simpler (and More Effective) Way to Manage Disaster Recovery

• Built-in disaster recovery and redundancy planning
• Easy re-direction of call flows without disruption
• Continue working, even in the event of a total power or internet outage

When a router fails to work or a server goes down, your customers can still reach you with a ShoreTel cloud-based phone system.

When Disaster Strikes, Will Your Phone System Fail?

GCC performs Disaster Recovery Services, Assessments and Consultations and System Backups. Some of these services include:

  • Installing UPS (Uninterruptible Power Supply)
  • Lightning Surge Protection (On CO lines, Verizon, T1s, aerial cables, etc.)
  • Power Replacement
  • Backup of databases for PBXs, voicemail systems and other associated equipment
  • Consultations for Emergency Overflow of calls to a backup destination in the event a T1 is down or cut
  • Preventive Service Contracts against extreme and costly unexpected repairs

Benefits of ShoreTel Connect CLOUD:

• When the unexpected occurs, your phones stay available
• IT staff has more time for strategic business goals
• Easy to connect remote sites and mobile employees to the phone system
• Manage multiple phones in dozens of locations without a WAN
• Upgrade your phone system with NO capital outlay

Explore ShoreTel Connect CLOUD – a brilliantly simple cloud phone system and unified communications solution that takes the weight of owning, configuring and managing your phone system off your shoulders and puts it onto ours.

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Is Your Business Telephone System Out Of Date?

Is It Time To Upgrade Your Business Telephone System?
General Communications makes it possible for small to large sized businesses to take advantage of communications technology in order to reduce their costs, improve their productivity, and enhance customer experiences.

Fill out the form and download this simple five-step guide to help you determine if your current business telephone system is out of date.

Propel the success of your business by empowering your workforce!

To be relevant in today’s economy you must be flexible, social, and always-on; and our phone systems should enable us to do all this and more. This has radically changed the types of communication systems and technology businesses provide to their employees.

Want a hosted, managed service from the cloud? Prefer to maintain onsite control? Want a mix of both? ShoreTel Connect is the one business communications platform that does it all. Propel the success of your business by giving your workforce the tools they need to become more competitive, productive, and profitable.

You Have the Power of Choice

Cloud Phone System Solutions
Looking to get out of the business of managing your phone system? Consider hosted solutions from the cloud.

Onsite Phone System Solutions
Deciding to install a new onsite phone system may “buck the trend” of cloud deployments, but there are strategic reasons to consider it.

Hybrid Phone System Solutions
See the advantage of having a locally managed onsite phone system, but want the convenience of the cloud? Consider deploying both.

Have Questions?
When you’re ready, we’re here to help you find the right solution. Our team of account executives and engineers will work with your company to design a complete, state-of-the-art communications system that will be customized to meet your current and future needs. Call 781-756-5100 or click here to contact General Communications Corp.

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Back to School Basics – ShoreTel UC

Back-to-School UC Basics – ShoreTel News

Schools are back in session, and kids are opening their Chromebooks and iPads and settling into the classroom routines. Away from the chaos in the hallways, school districts are now realizing huge benefits from deploying ShoreTel VoIP communications. ShoreTel’s robust VoIP platform is a reliable, proven resource for keeping costs down and conversations flowing between administration, teachers and parents.

For many school districts, ShoreTel provides high-end business features that they never had. At David Douglas School District in Portland, OR, for example, communications were less than ideal before ShoreTel entered the classrooms. Teachers shared a few phones in the office for making outbound calls. For inbound calls, office staff took handwritten messages. This consumed much of the office staff’s time, forced teachers to leave their classrooms to make calls, and created delays in connecting with parents.

David Douglas School District deployed ShoreTel throughout the district, with a phone in every classroom and voicemail for all 800 users. The office staff no longer has to hand write messages for teachers and staff, and staff members have unique numbers and phones, so calls and messages come directly to them.

In Wisconsin, the Green Bay Area Public School District teachers and administrators also gained more business-oriented, advanced communications options with ShoreTel. They have access to school directories, Outlook contacts, email, and voicemail notification. Even seemingly small changes, like a message-waiting light, proved to be a big improvement. The message-waiting alert and email notification let teachers and administrators know immediately if someone is trying to reach them.

Keeping Costs Down and Communications Up

School districts do make decisions around cost and ShoreTel helps them meet their budgets. The Palo Alto Unified School District, in the heart of Silicon Valley, chose ShoreTel specifically for its cost savings.

“We selected ShoreTel as the low bidder and because of its ability to meet all of our requirements. ShoreTel would give us the Voice over IP (VoIP) platform we needed, and also support the SIP trunk connection from other devices for a complete communications approach,” said Alexey Demyanenko, network manager for Palo Alto Unified School District.

Portland’s David Douglas schools realized significant savings from moving to ShoreTel. Even though the district quadrupled from 200 to 800 users, overall phone costs decreased by $40,000 per year by using existing data network wiring and analog phones, and minimizing the need for T1 connections.

The Green Bay Area Public School District ranks as one of the biggest cost saving winners, as it lowered its total cost of ownership by 70 percent by drastically reducing required phone lines and related service costs.

“We were able to reduce the number of phone lines by 80 percent—from 958 phones to under 200 for 40 locations. Our average monthly land line phone expense dropped from $10,000 per month to less than $3,000 a month,” said Allen Behnke, director of safety, security and telecom at the Green Bay Area Public School District.

No public school district has it easy, but these schools are working hard to improve communications and keep costs down. ShoreTel has lots to offer at the primary and secondary levels. Find out why ShoreTel is the right solution for education, click here to contact your local authorized ShoreTel dealer to schedule a consultation and product demonstration.

 

Posted in ShoreTel Dealer MA, ShoreTel Dealer NH, ShoreTel Dealer RI, shoretel mobility, shoretel mobility router, ShoreTel Phone Systems, ShoreTel Telephone Systems, Unified Communications | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

ShoreTel Phone Systems – MA | NH | RI

Authorized ShoreTel Dealer | MA | NH | RI – 781.756.5100

ShoreTel – Brilliantly simple VoIP, PBX & Mobile Solutions
Tailored to Your Phone System Needs.

ShoreTel is a leading provider of Pure IP unified communications solutions. ShoreTel’s IP phone system enables companies of any size to seamlessly integrate all communications-voice, data, and messaging-with their business processes. Independent of device or location, ShoreTel’s distributed architecture eliminates the traditional costs, complexity and reliability issues typically associated with other solutions. ShoreTel continues to deliver the highest levels of customer satisfaction, ease of use and manageability while driving down the overall total cost of ownership.

ShoreTel – MA | NH | RI

Designed from the ground up to streamline the work of administrators and end users alike, the built-in Unified Communications (UC) capabilities of ShoreTel’s premise-based business VoIP phone system are transforming the way people work.

By integrating communication tasks –such as video conferencing, IM, mobility and online collaboration – usually performed with separate tools, ShoreTel’s brilliantly simple business VoIP solutions help boost productivity and reduce costs.

ShoreTel Sky is our hosted VoIP and cloud unified communications services are ideal for organizations seeking a secure, managed business communications solution that requires no capital investment. Our hosted cloud based telephone systems, hosted VoIP PBX, hosted UC, and hosted contact centers services give customers the flexibility to deploy the communications solution that meets their needs today, knowing that as those needs change, it can scale and grow – with little-to-no capital investment and no drain on IT resources. Customers also enjoy the peace of mind that accompanies going with a proven, reliable, and trusted industry leader.

GCC is a veteran owned business that maintains over 2,000 customer sites in Massachusetts, New Hampshire and Rhode Island. We represent a spectrum of industries including technology, financial and educational institutions, call centers, and nonprofit organizations – to name a few. With a 99.5% customer satisfaction rate, Shoretel places GCC in the top 3% of all dealers worldwide.

At General Communications we strive to provide our customers with the highest level of satisfaction and customer service. Every system we install is designed with your employees and your customers in mind, and is intrinsically easy to use.

We have a saying, “We should not expect our customers to invest in technology unless it can make them more competitive, productive and profitable.”

General Communications Employee Photo

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Telecommunications Experts At Your Service

General Communications Corporation has a simple approach to business – Relationships matter. We value our relationship with each of our employees and in turn each of our employees values the relationships we build with our customers.

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Our valued customers’ confidence and loyalty in General Communications throughout our 36+ year history has attributed to much of the company’s success. We invite you to read what our customers have to say about our telecommunications services.

Customer Testimonials

At GCC, we strive to provide our customers with the highest level of satisfaction and customer service. Our team of account executives and engineers will work with your company to design a complete, state-of-the-art communications system that will be customized to meet your current and future needs. We have a saying, “We should not expect our customers to invest in technology unless it can make them more competitive, productive and profitable.”

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We invite you to discover how General Communications Corporation can make a difference as a telecommunications partner in your organization.
Call (781) 756-5100 today to speak with a member of our team.

General Communications is an equal opportunity employer.

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If you are looking for an opportunity with unlimited potential, please send your cover letter and resume to employment@generalcom.com or fax to (781) 932-0540.

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T1s, PRIs and SIP Trunking

Both PRIs and SIP Trunks are methods of connection for making voice calls. Both of these options connect your office PBX (Private Branch Exchange) to the outsideTelco Network, allowing phone calls to be possible. Most PBX’s can support both PRIs and SIPs.

PRI SIP Telecommunications

A T1 Line is direct line from a carrier that has 24 dedicated voice channels, allowing for 24 simultaneous calls.

A PRI (Primary Rate Interface), is a single, dedicated line with 23 voice channels, meaning you can have 23 simultaneous calls with one PRI. The main difference between a T1 and a PRI is that with a PRI you can have Caller ID.

SIP (Session Initiated Protocol) is a method of transmitting voice and data over the internet (also called VoIP – Voice over Internet Protocol).

The advantage to using SIP is that you can communicate at a lower cost than using the traditional PSTN (Public Switched Telephone Network). However, due to the increased stability of a dedicated line versus an internet connection, the QoS (Quality of Service) is usually more reliable with a PRI connection. In cases where businesses are paying two bills for their phone and internet, SIP trunking allows companies to combine bandwidth for voice and the internet on a single internet circuit, thus lowering their recurring monthly telephone bill.

Why Are Businesses are Choosing SIP Trunking in Addition to, or as a Replacement for Traditional Telco Services?
SIP Trunking is an economical and flexible transport protocol. It is less expensive for carriers to provide to end users and because it is relatively new to the marketplace, customers are discovering innovative ways to improve things such as telephone line redundancy, disaster recovery, unified communications and more. Bandwidths vary according to the number of users and amount of data in a given location. Contact an expert at General Communications to help you determine your needs.

How We Help You Determine if SIP Trunking is Right for Your Business?
GCC is able to help you assess the benefits of SIP Trunking in your business. This may include an audit of your telephone and internet bills. We will then help you determine if your current configuration can support SIP Trunking in order to maximize your savings through one of our service plans.

Contact Us Today at 781.756.5100 or email service@generalcom.com for your SIP Trunking and PRI needs!

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Celebrating 36 Years In Business!

36 years in businessveteran owned business

GCC was named Best in Telecommunications!

General Communications Receives 2014 Best Businesses of Weymouth Award Weymouth Award Program Honors the Achievement Weymouth, January 23, 2015 — General Communications has been selected for the 2014 Best Businesses of Weymouth Award in the Telecommunications category by the Best Businesses of Weymouth Award Program.

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Each year, the Best Businesses of Weymouth Award Program identifies companies that we believe have achieved exceptional marketing success in their local community and business category. These are local companies that enhance the positive image of small business through service to their customers and our community. These exceptional companies help make the Weymouth area a great place to live, work and play.

Various sources of information were gathered and analyzed to choose the winners in each category. The 2014 Best Businesses of Weymouth Award Program focuses on quality, not quantity. Winners are determined based on the information gathered both internally by the Best Businesses of Weymouth Award Program and data provided by third parties.

General Communications is an equal opportunity employer.

If you are looking for an opportunity with unlimited potential, please send your cover letter and resume to employment@generalcom.com or
fax to (781) 932-0540.

Telecommunications Career Opportinities

Our Corporate Headquarters is located at:
114 Cummings Park
Woburn, MA 01801

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Hosted VoIP Phone Systems for Businesses

Enterprise-quality IP communications for your business without the need to buy, install or maintain PBX equipment

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Is your organization planning to upgrade an analog or digital business telephone system to gain the capabilities and advantages only IP communications can offer?

Is your business a new or expanding venture with big potential but limited capital, needing to compete with much larger companies and project an enterprise-class image?

Would it benefit your organization to manage communications costs as a predictable monthly operating expense instead of an upfront purchase with annual maintenance contracts?

If any of these scenarios sound familiar, your organization could be an ideal candidate for cloud-based voice over IP (VoIP) service, which delivers the benefits of modern IP business communications without the need to buy, install or maintain an on-site IP PBX.

Whether you want to conserve capital or simply free your IT talent for better things than running the office phone system, hosted communications services can be very liberating—and surprisingly affordable.

Toshiba offers its award-winning IPedge® business communications system as its cloud-based VIPedge® service. With VIPedge, you get the benefits of an on-premises IPedge system, but instead of buying or leasing the system, you simply pay a monthly service fee based on size and usage.

The award-winning benefits of an on-premises Toshiba IPedge business telephone system but without the need to buy, install or maintain your own core servers. Call General Communications for more information at
(781) 756-5100 or email info@generalcom.com

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